- all prices are in rupiah and include compulsory service charges and government tax – under Indonesian law, we can only accept payment by cash in IDR
- Payment to be made before your service – in the event you are not satisfied with the quality of our therapists during your viewing, you are entitled to a refund
- Cancellation policy:
* cancel or change appointment more than 2 hours before the appointment – no charge; exception is for couples massage services which require 4 hours
* cancel booking less than 2 hours before the appointment – non-refundable
* If the customer arrives more than 10 mins after their appointment, Flame reserve the right to cancel the booking without a refund