Payments

  • all prices are in rupiah and include compulsory service charges and government tax – under Indonesian law, we can only accept payment by cash in IDR
  • Payment to be made before your service – in the event you are not satisfied with the quality of our therapists during your viewing, you are entitled to a refund
  • Cancellation policy:

* cancel or change appointment more than 2 hours before the appointment – no charge; exception is for couples massage services which require 4 hours

* cancel booking less than 2 hours before the appointment – non-refundable

* If the customer arrives more than 10 mins after their appointment, Flame reserve the right to cancel the booking without a refund

POLICIES

  • Flame Spa prohibits sexual intercourse with our therapists
  • Eviction policy – we have the right to evict a customer if their behaviour is disrespectful towards other customers and/or staff, or are intoxicated
  • Prohibited substances and alcohol are not allowed to be brought into our premises
  • Items such as phone, wallet, passport and jewellery to be deposited into a locker in reception – Flame Spa bears no responsibility for lost items in the massage rooms.
  • No smoking in reception or treatment rooms

TRANSPORT

  • Transport service can be arranged with prior booking for an additional charge – please enquire with our friendly reception team
  • Flame Spa Seminyak is about 30 minutes from the airport. We have facilities to hold luggage.
  • After your massage service, our friendly reception team can arrange pick-up

FACILITIES

  • We have wifi available to guests
  • We have secure parking for both cars and bikes
  • Our pool area can only be utilised for pool session bookings – our spa is the ideal venue to hold stag/bucks pool sessions, birthdays, hen’s pool sessions, and sporting trips. Please enquire with our reception team for more information on packages.

Flame Spa Bali is owned by PT Mimpi Surga Bali.